Terms & Conditions

Mobile Screen Fix – Recycling

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use.

You must own all rights, title and interests in any phone(s) and/or devices (inc. Tablets, Watches, Gaming and Laptops) that you send to us.

Ownership of the device(s) will pass to us when we receive them, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the device (“cooling-off period”), providing:

  • the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
  • you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the device does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your device(s) to us (outside the “cooling-off period”).

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE(S) TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

Consumers

By placing an order through our site, you warrant that:

  • You are resident in Great Britain or Northern Ireland; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract; and
  • You are at least 18 years old; or
  • If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your device to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the device to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, “consumer” means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Businesses

By placing an order through our site, you warrant that:

  • You are authorised to act on behalf of the registered business; and
  • You are based in Great Britain or Northern Ireland; and
  • You are accessing our site from that country; and
  • You are legally capable of entering into a binding contract.

Devices

Each device (inc. Tablets, Watches, Gaming and Laptops) sold should match the make and model in the sale order and meet the following conditions:

Mobile Condition Definitions

Excellent

  • Up to 3 very light scratches on the screen
  • Up to 5 light scratches on housing and camera surround
  • No cracks, dents, scuffs, missing paint, pressure marks, screenburn or dead pixels
  • Handset powers on and is fully functional
  • Home button, Touch ID, Face ID and NFC all function correctly
  • No liquid damage
  • Battery health is a minimum of 80%
  • Where applicable stylus must be included
  • Handset is a UK model with original software that has not been modified, jail broken or rooted
  • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

Good

  • More than 3 very light scratches on the screen
  • More than 5 light scratches on housing and camera surround
  • Some dents, scuffs or missing paint
  • Handset powers on and is fully functional
  • Home button, Touch ID, Face ID and NFC all function correctly
  • No liquid damage
  • Battery health is a minimum of 80%
  • Where applicable stylus must be included
  • Handset is a UK model with original software that has not been modified, jail broken or rooted
  • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

Faulty

Faults include but are not limited to:

  • Physical damage (cracks, pressure marks, screen burn, bent, engravings, pixel discolouration or dead pixels)
  • Display has deep scratches that can be felt, delamination, chips or cracked glass
  • Dust under screen and/or on camera lens
  • Screen has lifted or is poorly fitted
  • Dust under screen and/or under camera
  • Handset is not fully functional
  • Handset does not charge, freezes or is stick in a loop
  • Home button, Touch ID, Face ID and NFC do not function correctly
  • Home button is cracked or damaged
  • Power button is stiff, cracked or damaged
  • Faulty mute button
  • Spots on or faulty camera
  • Telephoto lens fault
  • Quiet microphone or earpiece
  • No service
  • Faulty proximity
  • Accelerometer
  • Overheats
  • Wi-Fi and/or Bluetooth fault
  • Signs of liquid damage
  • Battery health is less than 80%
  • Where applicable stylus is missing
  • Handset is a non UK model, software has been modified, jail broken or rooted
  • If we are unable to wipe your device (e.g. due to non-power up etc.) we may be able to recycle your device but unfortunately, we will not be able to offer any value
  • We cannot buy your Handset if it is Barred; FMI or account locked; has been tampered with or is missing internal components
  • PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

 

Activation Locked Devices

We do not accept iOS devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security features. We also do not accept Samsung devices with Find My Phone activated.

We do not accept Google devices that have not been removed from the Google Account, or are subject to any Google security features. We cannot remotely unlock Google locked devices. In the instance of us receiving a Google locked device, the Google device will be returned to you.

Instructions for how to remove iOS security remotely can be found at the following link: /icloud/. Instructions on how to unlock your Samsung device can be found here: /Unlock-your-Samsung-Device/

If you send us an Item which is subject to any of the above security features, we will inform you of this via email, and of the twenty-two (22) day deadline before which you must remove the security features and confirm to us in writing that this has been done. During the twenty-two (22) day period, we will send you regular reminders that you need to remove the security features and provide us with written confirmation that this has been done. If 24 hours before the end of the twenty-two (22) day period, we have not received your confirmation in writing, we will make efforts to send you a final reminder before the period ends. This will not affect our rights under the following paragraphs of this condition 18 however.

If we do receive this confirmation from you within twenty-two (22) days we will test your device one more time to confirm that the security features have been removed.

If we do not receive confirmation from you in writing within twenty-two (22) days that the security features have been removed we will Recycle your device.

If, after testing your device one more time after you have confirmed it is unlocked, it is found that the security features have still not been removed, we will get in touch and ask you to attempt to unlock it again.

If your device is still locked after a further retest, we will let you know it’s still locked and ask you to contact our customer service team so we can confirm arrangements to return your device free of charge. If we do not hear from you within seven (7) days of when we contact you, then we will recycle your device.

If, after testing your device again, it is found that the security features have been removed we will assess your device as normal under our standard Quality Assessment process.

It is your sole responsibility to ensure that any Items you send to us are not subject to any security features as described.

Rejected offers

If you reject an amended offer for your order we will return your device/s. Please allow 3-5 working days. If the delivery is failed on the first attempt we will contact you by phone and email before returning for a second time. If the second attempt is failed you the customer must contact Mobile Screen Fix to arrange a third delivery at your own cost. If there is no contact for 7 days we will automatically process your payment at the amended price.